Questions fréquentes

Terralora Céramique products are made in Kayseri, Turquie. Our work covers drinkware, tableware, serving pieces, decorative objects, kitchen ceramics and specialist pet products, alongside project-specific custom manufacturing.

Our assortment includes cups and mugs, tableware and serving pieces, vases, decorative Céramique objects, functional kitchen ceramics, gift sets and specialist pet products. We also review custom Céramique, porcelain and stoneware projects against the intended use and specification.

Tell us the intended use, desired appearance and functional requirements. Material availability and suitability are reviewed for the selected form and production route. The material name alone does not establish food-contact or care performance.

Share the forms, approximate sizes, quantity by model and visual direction you need. We can review matching pieces, glaze directions and brand presentation as part of a collection brief. Feasibility, sampling and commercial terms are confirmed for the project.

Suitability depends on the actual product, body, glaze, intended use and available supporting information. Decorative pieces must not automatically be treated as tableware. Ask for the selected model’s care guidance and available documentation before ordering.

Send us the product name or SKU and the measurements you need. We will review the available model information before confirming the specification. Missing dimensions, capacities, weights or certifications should not be inferred from a photograph.

Oui. La variation naturelle du ton, du mouvement et de la surface fait partie du processus céramique fait main.

Oui, selon le produit et la quantité. Des directions de glaçage personnalisées, des applications de logo ou de texte et des coloris coordonnés peuvent être développés après avoir examiné la méthode de finition et de production souhaitée.

We review Céramique, porcelain and stoneware projects for retail brands, stores, hospitality buyers and designers. You can start from an existing form or discuss a new product idea. Form development, finish, branding, sampling and packing are confirmed against the project brief.

Yes. Describe the product you have in mind or share a sketch, reference image or sample. Approximate dimensions, intended use and an initial quantity help us review feasibility. A finished technical drawing is not required to start the conversation.

Include your logo artwork, preferred application, box or label requirements and approved barcode data in the brief. Options are reviewed against the chosen product and quantities, then confirmed in the quotation and approved specification.

Yes. Tell us about the service setting, required forms, approximate sizes, quantities and brand direction. Samples, care requirements, available product documentation, packing and repeat-order expectations should be reviewed for the selected products.

Share only reference material you are entitled to use. Confidentiality, design rights, tooling ownership and any exclusivity need to be discussed and agreed in writing for the project; they are not automatically transferred by browsing the catalogue or requesting a quotation.

Les exigences en matière d'échantillons sont déterminées en fonction du projet. Pour les couleurs personnalisées, la marque ou les changements de produit, Terralora peut définir une étape d'échantillonnage avant la production en vrac et confirmer le coût et le calendrier correspondants dans la cotation.

Le prix est fourni au moyen d'un devis de gros personnalisé basé sur les produits, la quantité, la configuration du cas, le moment de la production, l'emballage, la destination et l'itinéraire de transport.

Minimum quantities and timing depend on the selected forms, finishes, development work, branding and packing. Published model information can support the discussion; the applicable quantity and schedule are confirmed in your project quotation.

The complete buyer catalogue presents the published assortment for broad product discovery. A quick line sheet is a shorter selection of categories or products for a particular buying brief. Product pages provide the available model details; pricing and commercial terms require a confirmed quotation.

Les expéditions express admissibles peuvent utiliser DHL Express, FedEx, UPS ou TNT. Navlungo Logistics coordonne les options express, air, route et mer selon le profil d'expédition.

Tell us the destination country, intended use and selected products before confirming an order. Ask which model-specific documents are available and identify any required testing or declarations during the quotation review. Do not assume a universal certification across the assortment.

Droits, taxes, dédouanement et conditions de livraison sont confirmés dans les documents de devis et d'expédition. Le détaillant est normalement l'importateur enregistré pour les commandes transfrontalières, à moins que la transaction confirmée n'indique le contraire.