Preguntas frecuentes

Terralora Cerámica products are made in Kayseri, Turquía. Our work covers drinkware, tableware, serving pieces, decorative objects, kitchen ceramics and specialist pet products, alongside project-specific custom manufacturing.

Our assortment includes cups and mugs, tableware and serving pieces, vases, decorative Cerámica objects, functional kitchen ceramics, gift sets and specialist pet products. We also review custom Cerámica, porcelain and stoneware projects against the intended use and specification.

Tell us the intended use, desired appearance and functional requirements. Material availability and suitability are reviewed for the selected form and production route. The material name alone does not establish food-contact or care performance.

Share the forms, approximate sizes, quantity by model and visual direction you need. We can review matching pieces, glaze directions and brand presentation as part of a collection brief. Feasibility, sampling and commercial terms are confirmed for the project.

Suitability depends on the actual product, body, glaze, intended use and available supporting information. Decorative pieces must not automatically be treated as tableware. Ask for the selected model’s care guidance and available documentation before ordering.

Send us the product name or SKU and the measurements you need. We will review the available model information before confirming the specification. Missing dimensions, capacities, weights or certifications should not be inferred from a photograph.

- Sí. - ¿Qué? La variación natural en tono, movimiento y superficie es parte del proceso de cerámica artesanal.

Sí, dependiendo del producto y la cantidad. Las direcciones de esmalte personalizadas, las aplicaciones de logo o texto, y los colores coordinados se pueden desarrollar después de revisar el método de acabado y producción deseado.

We review Cerámica, porcelain and stoneware projects for retail brands, stores, hospitality buyers and designers. You can start from an existing form or discuss a new product idea. Form development, finish, branding, sampling and packing are confirmed against the project brief.

Yes. Describe the product you have in mind or share a sketch, reference image or sample. Approximate dimensions, intended use and an initial quantity help us review feasibility. A finished technical drawing is not required to start the conversation.

Include your logo artwork, preferred application, box or label requirements and approved barcode data in the brief. Options are reviewed against the chosen product and quantities, then confirmed in the quotation and approved specification.

Yes. Tell us about the service setting, required forms, approximate sizes, quantities and brand direction. Samples, care requirements, available product documentation, packing and repeat-order expectations should be reviewed for the selected products.

Share only reference material you are entitled to use. Confidentiality, design rights, tooling ownership and any exclusivity need to be discussed and agreed in writing for the project; they are not automatically transferred by browsing the catalogue or requesting a quotation.

Los requisitos de la muestra se determinan según el proyecto. Para colores personalizados, marca, o cambios de producto, Terralora puede definir una etapa de muestra antes de la producción a granel y confirmar el coste y el calendario correspondientes en la cotización.

El precio se proporciona a través de una cotización al por mayor personalizada basada en productos, cantidad, configuración de casos, tiempo de producción, embalaje, destino y ruta de transporte.

Minimum quantities and timing depend on the selected forms, finishes, development work, branding and packing. Published model information can support the discussion; the applicable quantity and schedule are confirmed in your project quotation.

The complete buyer catalogue presents the published assortment for broad product discovery. A quick line sheet is a shorter selection of categories or products for a particular buying brief. Product pages provide the available model details; pricing and commercial terms require a confirmed quotation.

Los envíos expresos elegibles pueden utilizar DHL Express, FedEx, UPS o TNT. Navlungo Logistics coordina las opciones de express, aire, carretera y mar según el perfil del envío.

Tell us the destination country, intended use and selected products before confirming an order. Ask which model-specific documents are available and identify any required testing or declarations during the quotation review. Do not assume a universal certification across the assortment.

Los derechos, impuestos, despacho de aduana y plazos de entrega se confirman en los documentos de cotización y envío. El minorista es normalmente el importador registrado para órdenes transfronterizas, a menos que la transacción confirmada indique lo contrario.