Operational Readiness
From confirmed order to documented handover.
Terralora prepares wholesale ceramic orders through a defined sequence: commercial confirmation, production planning, quality review, protective packing, export documentation, carrier handover, tracking, and exception support.
Order Control
A seven-stage wholesale workflow.
Each stage has a clear output so production and shipping information does not remain ambiguous.
- 01
Inquiry review
Products, variants, quantity, destination, requested date, and buyer details are reviewed.
- 02
Commercial quote
Pricing, MOQ, case configuration, production lead time, shipment method, and validity are stated in writing.
- 03
Order confirmation
The confirmed assortment and commercial terms become the production reference.
- 04
Production & quality review
Pieces are produced in planned batches and checked for the agreed product and finish criteria.
- 05
Protective packing
Packing is selected around ceramic form, case quantity, shipment size, and route.
- 06
Document preparation
Invoice, packing information, HS code, origin, package weights, dimensions, and route are checked.
- 07
Carrier handover & tracking
The shipment is handed to the confirmed service and tracking or freight references are shared.
Cross-Border Responsibilities
Exporter, importer, carrier, and platform roles are separated.
Terralora Ceramics
Brand and exporter of recordProvides accurate product descriptions, origin, quantity, value, weight, HS or tariff classification, packing details, and applicable product or manufacturing information.
Retailer
Importer of record on Faire cross-border ordersProvides importer identifiers or brokerage details when required and is responsible for import clearance, duties, taxes, and local import permissions unless the confirmed transaction states otherwise.
Carrier / Forwarder
Transport and customs communicationMoves the shipment under the selected service, issues transport references, and contacts the relevant party when clearance information is missing.
Faire
Marketplace order and payment frameworkProvides the order workflow and may provide shipping and commercial-invoice tools when available. Product-, company-, and manufacturing-specific documents remain the brand’s responsibility.
Shipment Documents
Information checked before an international shipment leaves the studio.
Document requirements vary by destination and product. The confirmed route is reviewed before dispatch rather than relying on a generic one-size-fits-all promise.
Review wholesale terms →Commercial invoice
Seller and buyer details, issue date, currency, values, quantity, package count, gross and net weight, product descriptions, HS code, origin, Incoterm, transport method, and route.
Packing slip / packing list
Order reference, SKU, product quantity, case content, and package identification.
HS / tariff classification
A product-level classification is maintained and reviewed for the destination and required code length.
Country of origin
Products are identified as made in Turkey; proof of origin is supplied when required and available.
Transport reference
Carrier label, air waybill, road-freight reference, or other route-specific transport record.
Product-specific information
Care, material, electrical, filter, or other product information is supplied where applicable and verified.
Carrier Selection
A coordinated network, selected for the actual shipment.
International express shipments can be arranged through DHL Express, FedEx, UPS, and TNT. Navlungo Logistics is the logistics intermediary used for quotation and coordination across express, air, road, and sea transport. The confirmed quotation or order confirmation remains the controlling route.
DHL Express, FedEx, UPS and TNT
Door-to-door international express options are compared by destination, parcel profile, declared value, requested transit, and service availability.
Navlungo Logistics
Quotation and shipment coordination are handled across express parcel, air freight, road freight and sea freight according to the order profile.
Express, air, road or sea
The transport mode is confirmed after reviewing quantity, package count, dimensions, weight, handling needs, destination, and commercial quotation.
Tracking, documents and claims
Tracking or freight references, declared value, available insurance, customs documents, and carrier claim windows are recorded for the selected service.
Capacity & Fulfillment Control
Production commitments are made against the actual order.
Terralora does not advertise an unverified universal capacity or transit promise. Quantity, assortment, stock status, production load, packing requirement, and destination are reviewed together before acceptance.
Stock classification
Ready-to-ship and made-to-order items are separated in the product and order record.
Lead-time confirmation
The lead time stated in the quotation is checked against the current studio schedule and order quantity.
Order freeze point
Variant, quantity, packaging, and delivery changes are reviewed before production or dispatch is released.
Case and label control
Each shipment is checked against SKU, case content, package count, weights, dimensions, and transport labels.
Delivery Term & Customs
Responsibilities are written into the quote and shipment documents.
For cross-border wholesale orders, the order confirmation and commercial invoice define the final responsibilities for transport, customs clearance, duties, and taxes.
Used on the commercial invoice in accordance with current Faire guidance so duties and taxes are charged to the retailer rather than paid by the brand.
Duty-paid delivery is not advertised as standard. Any alternative arrangement must be expressly quoted and operationally available for the destination.
Retailer brokerage details are added to the commercial invoice when supplied before dispatch.
Exception Handling
Tracking, customs questions, and damage evidence follow a defined route.
- Customs requestRequested shipment, product, or manufacturing information is reviewed and supplied to the appropriate party.
- Transit delayThe carrier reference is checked and the buyer is updated with available information.
- Visible damageThe buyer photographs the outer carton, label, protective packing, and product before disposal.
- Claim reviewOrder, packaging, product, and carrier evidence are reviewed through the damage-claim process.
Wholesale Support
Tell us the destination and assortment. The operational route follows.
Pricing, case configuration, production timing, packing, documentation, carrier, and delivery responsibilities are confirmed in one tailored quotation.